Privacy Policy

1. Introduction

ControlTec, LLC ("ControlTec," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the ControlTec Case Manager application and related services (the "Service").

Please read this Privacy Policy carefully. By using the Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when using the Service, including:

• Account Information: Name, email address, username, password, and contact information
• Profile Information: Job title, organization name, and role within your organization
• Energy Data: Information related to energy monitoring, usage patterns, and verification data
• Communications: Correspondence with our support team

2.2 Automatically Collected Information

When you access the Service, we may automatically collect:

• Device Information: Browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, actions taken within the Service
• Log Data: IP address, access times, referring URLs
• Cookies and Similar Technologies: Session cookies for authentication and preferences

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve the Service
• Account Management: To create and manage your account, authenticate users
• Communication: To send service-related notifications, updates, and alerts
• Analytics: To analyze usage patterns and improve user experience
• Security: To detect, prevent, and address technical issues and security threats
• Compliance: To comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With Your Organization: Account administrators may access user data within their organization
• Service Providers: With trusted third-party vendors who assist in operating the Service
• Legal Requirements: When required by law, legal process, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect the rights, property, or safety of ControlTec, our users, or others

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments and updates
• Access controls limiting data access to authorized personnel

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We may also retain certain information as required by law or for legitimate business purposes, such as:

• Resolving disputes and enforcing agreements
• Complying with legal and regulatory requirements
• Preventing fraud and ensuring security

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-Out: Opt out of certain data processing activities

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and authentication state
• Remember your preferences and settings
• Analyze Service usage and performance

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of the Service.

9. Third-Party Services

The Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Service, you consent to the transfer of your information to the United States and other jurisdictions where we operate.

12. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

We do not sell personal information as defined by the CCPA.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last updated" date at the top of this page. Your continued use of the Service after such changes constitutes your acceptance of the updated policy.